Training Manual on Communication, Conflict Resolution and...

Training Manual on Communication, Conflict Resolution and Ethics Introduction This training manual will help as a guide to all department managers to help their team with creating effective communications lines between colleagues and our membership. This training guide will also assist us in learning what to do when we have conflicts between coworkers and members. Moreover, this guide will discuss ethical and legal issues that affect our healthcare industry. Effective communication is defined as when it â€Å"enables you to communicate, even the most negative or difficult messages without creating conflict.† When a person is an effective communicator you are able to communicate and relay your message without being misinterpreted. Effective†¦show more content†¦Effective Communication Research shows that the best leaders are those who have learned to give clear instructions, stay responsive to questions and suggestions, and keep the appropriate parties well informed (Maddux Wingfield, 2003). One of the most important parts of being an effective communicator is listening. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they are communicating (helpguide.org, n.d.). When We Listen: †¢ â€Å"Make the speaker feel heard and understood which can help build a stronger, deeper connection.† †¢ â€Å"Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and problem solve in creative ways† †¢ â€Å"Save time by helping clarify information, avoid conflicts and misunderstanding† †¢ â€Å"Relieve negative emotions. When emotions are running high, if the speaker feels that he or she has been truly heard, it can help to calm them down, relieve negative feelings, and allow for real understanding or problem solving to begin† Tips on improving your listening skills: †¢ â€Å"Focus fully on the speaker† †¢ â€Å"Avoid interrupting† †¢ â€Å"Avoid seeming judgmental† †¢ â€Å"Show your interest† When we are listening to our coworkers and members, we have to make sure that we keep the conversation focused on them, avoid doing other task such as checking emails, reading newspapers. If you find it hard toShow MoreRelatedThe Theories And Interventions That Can Be Applied For The Srs s Cps Program1393 Words   |  6 Pagesthere are many theories and interventions that can be applied to the SRS’s CPS program including: contingency, conflict resolution, organizational, systems, and empowerment theories. These theories do not operate alone, instead they are combined with one another. 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